Too many internet marketing firms want to have plausible deniability when it comes to a client’s sales. Whether it’s search engine optimization, paying Google per click, too many in our industry want no accountability for the actual results. I actually used to be the same way, back in 2005, 2006, 2007, just learning the ropes.
Most of the time, when internet marketing companies don’t have proper tracking in place to know what types of results they’re getting, it’s because they’re not confident in their abilities to increase a client’s sales. Therefore, they stick their heads in the sand not wanting to know the actual results. Again, when i was younger, I used to be the same way.
The thing I’ve learned is that it’s not enough to just advertise someone on the internet, specifically on Google. It’s not enough to just get someone phone calls. To really succeed in this industry, you need to help your client’s make more money. At the end of the day, that’s the only thing that matters.
Now someone might say, well, we can’t control whether a website visitor makes a decision to call the client. And that part is true. However, the thing you can control is the quality of the phone calls and email leads. Some months there will be a few more calls, some months there’ll be a few less, but as long as the quality of the calls are good, the client should still be able to get new customers and make more money.
A lot of companies in our industry do a pretty good at client acquisition, landing new small business customers. But many of those same companies do a terrible job at client retention, keeping those small businesses for any longer than a year. The reason why companies like Reach Local and Go Daddy aren’t dominating even more than they are is because they constantly lose clients because they focus on advertising. They don’t focus on making the small business client money.
And how could they? This industry is so new and so young, there’s not enough people that know what they’re doing to take care of all the demand. Colleges are just getting around to starting to teach internet marketing, but because this industry is fluid and changes rapidly every year, their information is often times outdated and obsolete. Most small businesses that work with someone in a call center with limited experience, training, and knowledge have a bad experience. Therefore, the small business cancels after the contract is over.
So as internet marketers, what exactly can we do to help our clients make more money? How do we do that?
You have to focus on the quality of phone calls and sales leads. Decrease the junk leads as much as possible.
Every business is different. And for every business, they will want a specific type of customer. Find out what type of customer they want. Then get really specific on which keywords you target to make sure you get them the right type of call.
Find out the schedule of when they want to be advertised. If the client is getting clicks at 2am in the morning and doesn’t have anyone to pick up the phone at 2am, you don’t want to be advertising them at that time. Only advertise the client when they’re in a position to answer the phone or return email quickly.
Find out which devices they want to advertise on. Some businesses will find it more valuable to be advertised only on cell phones, versus all devices. Or only computers and not cell phones.
There’s a world of opportunity in our industry. The vast majority of internet marketers are not doing that great at their job because what we do is so brand new and we’re still trying to figure it out. But the people that will really succeed in the next 5-10 years will be the internet marketing companies that can RETAIN small business clients. KEEP them. Have them advertise with you for years and years. And the only way to do that is to help them make money from your work.