THIS IS WHY UBER IS SHADY

THIS IS WHY UBER IS SHADY

Normally, I keep my articles on the topics of internet marketing, but because we at Customwave have so many taxi and airport transportation clients, I felt that it’s relevant to write about Uber.

Right now, Uber is severely hurting the taxi industry. Why?

Because of the way Uber hires independent contractors as drivers, they don’t have to pay for the same insurance, permits and other business costs that virtually all taxi companies pay for.

Some people have said that Uber’s rise has come about because of superior technology and the ease of mobile payments, but at the end of the day (and especially in this economy), it comes down to price.

With lower costs, Uber’s prices under cut the other taxi companies.

And Uber’s background checks on the drivers they work with is questionable too. The San Francisco Chronicle details a couple incidents that have happened and how the district attorneys of San Francisco and Los Angeles are stepping in for a joint investigation.

To make matters even worse, CNN did a story on how Uber allegedly has hired other independent contractors to sabotage competitors similar to them. CNN reports that these contractors make calls to rival airport transportation companies and cancel them at the last minute. CNN’s numbers say this has been done at least 5,600 times.

My message to taxi companies is hang in there. Uber is not going to be able to get away with what they’re doing forever.

The government is going to have to step in, but not to save the taxi industry. They’re going to step in because if Uber continues to get away with not paying for insurance, permits and other stuff, what’s stopping all the other taxi companies from operating the same way?

That’s why Uber eventually will be forced to play by the rules everyone else does.

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This Is Why You Can’t Do Email Marketing By Yourself

This Is Why You Can’t Do Email Marketing By Yourself

Some small business owners make a decision to do email marketing themselves.

They figure, I have the email addresses. I can type up an email. Maybe include a couple graphics. Why would I pay someone else to help me do this?

I would bet that a majority of people that do this are unaware of the main obstacle to this task which is known as deliverability. Meaning the challenge of email marketing is getting your email to land in someone’s inbox instead of their spam box.

Each IP, the industry abbreviation for internet provider, requires email marketers to follow the rules in the CAN-SPAM Act from 2003 on what you can and can’t do in your emails.

So chances are, if you’ve been doing email marketing yourself and weren’t aware of these rules, there’s a pretty good chance a large majority of people you’re trying to send email to, are not receiving the emails because they’re going to spam.

Even worse, repeat offenders can sometimes be blacklisted from sending email. In other words, if you become a repeat offender with AOL, AOL might choose to blacklist not only from sending email blasts to anyone with a “@aol.com” email address. They might blacklist you altogether from sending individual emails to anyone@aol.com.

I strongly recommend to small business owners that are serious about their email marketing tactics being successful, to work with professionals that know how to get emails to people’s inboxes. Which, of course, is something we at Customwave can help you with ; )

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My Very Educated Guess On Why You Can’t Get Rid Of Your Bad Reviews On Yelp

My Very Educated Guess On Why You Can’t Get Rid Of Your Bad Reviews On Yelp

I get asked these questions all the time: Why don’t any of my positive reviews show up on my Yelp page? My customers leave real reviews, but why do they never show up? But it seems like every bad review that’s left is always posted on my Yelp page. Why?

Small business owners continue to be angry at Yelp because it seems to them, and myself included, that it’s much easier to get bad reviews to stick on a business’ Yelp page than positive reviews. And they’re angry because it hurts their business.

Some small business owners have had experiences of Yelp sales reps seemingly telling them that if they pay for Yelp advertising, that it might help in getting the bad reviews to go away. Some have tried to sue Yelp, like this case in California.

I have no evidence. I have no inside information. Yelp is very secretive on how their website works in deciding which positive reviews show up and which negative reviews show up. The following is my educated guessing.

Yelp needs bad reviews to show up on it’s website. Yelp’s value to a consumer, is that with Yelp’s website, you can discern and figure out which businesses are good and which are bad.

If almost all the businesses on Yelp had good reviews, the website would be worthless. The consumer wouldn’t know which business to call if they all had 5 star reviews.

However, when lots of businesses on Yelp have bad reviews, now all of a sudden, there’s a value in the website. With Yelp, you’ll know which businesses are good and which are bad.

Theory or not, the irrefutable fact is that Yelp’s business model can not survive without bad reviews. Some businesses have to have bad reviews in order for Yelp to provide value to it’s website visitors.

So there you have it. This is most likely why it’s way easier for bad reviews to show up on your Yelp page than positive reviews.

Yelp needs some businesses to look bad so Yelp can make money.

Is there anything you can do about it?

Customwave’s current strategy in helping clients with bad reviews on Yelp is to get their Yelp listing off the 1st page of Google when someone searches for your business’ name.

Most people don’t go to www.yelp.com directly. They find Yelp through Google. So if you can get the Yelp listing off Google, almost nobody will be seeing the Yelp listing.

 

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Breaking News: People Do Not Like Being Tricked!

Breaking News: People Do Not Like Being Tricked!

Contently has done a study asking if people prefer traditional “banner ads” versus the trendy “native ads”.

For those that don’t know the industry terminology, “banner ads” are regular website advertisements. It’s a square or rectangle that’s clearly an ad.

“Native ads” are advertisements that are supposed to be similar to content on the page to trick more people to click on the ads  ….errrrr…. i mean more people will click on the ads because people will be more interested in ads close to the content they’re already looking at on the page haha.

Yeah, survey says no. The study I mean, it says people don’t like clicking on ads they think are a part of the website only to find out they’ve been tricked and it’s an ad.

Study also shows that when people realized they’ve been tricked, they have less trust in the brand advertising. Yikes. Companies paying for people getting a bad impression of them.

Sorry marketers. The native ads were a cute idea, but it seems they do more harm than good. Back to the drawing board.

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By 2018, Internet Advertising Revenue Will Surpass TV Advertising Revenue

By 2018, Internet Advertising Revenue Will Surpass TV Advertising Revenue

If I can point to one thing to show off how important website advertising is and will become, it’s this eMarketer study forecasting that by 2018 digital or internet advertising revenue will surpass TV advertising revenue.

So what can we learn from this?

The goal of the vast majority of TV advertisers is branding and to build awareness. Internet website advertising can achieve the exact same thing, but the cost is tons lower and people are realizing how much of a bigger bang for a buck they get advertising on websites versus TV.

Why is this the case?

The simplistic answer is that website advertising has tons more inventory than TV. By inventory, I mean places to advertise on.

I know there’s tons of TV channels out there. 1,000. Maybe 2,000 tops for the average household that has cable or dish TV.

But think of how many websites there are on the internet. Yeah, a lot more.

And with so, so, so much supply and only a bit of demand, it equals very low cost.

Small business owners especially have a giant opportunity to brand their companies and build awareness in the local like never before. I highly recommend people take advantage of it.

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57% Of Households Have No Landline Phone Or Don’t Use It

57% Of Households Have No Landline Phone Or Don’t Use It

NHIS put out data showing something that would have been crazy 20 years ago, saying that 57% of U.S. households either don’t have a landline telephone or if they do, they don’t use it.

Just crazy how times have changed.

Obviously, this shows how essential the mobile cell phone has become.

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How A Website Shows Up On Mobile Is More Important Than How It Shows Up On Computers

How A Website Shows Up On Mobile Is More Important Than How It Shows Up On Computers

Research firm Gartner has done a study showing that by 2015, there will be 4 Android mobile devices for every Windows or Mac computer.

What this means for business owners is that how your website pops up on a cell phone, tablet or other mobile device will become 4 times as important as how it shows up on the computer.

Ever since I started in this business in 2003, when Customwave would build a website, the client and us would pull the website up on our computers to judge how it was coming along.

Now, the litmus test comes on how the website shows up on our cell phones. This should be the priority for every business owner.

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For My Fellow Marketers: What To Spend Your Reading Time On

For My Fellow Marketers: What To Spend Your Reading Time On

For marketers trying to learn internet marketing, there’s a lot of junk out there. By junk, I mean worthless internet marketing content.

There’s a lot of theories out there that don’t hold up in reality.

There’s a lot of dated and obsolete techniques that don’t work anymore in 2014.

There’s a lot of worthless information that doesn’t bring any value to the table.

It seems like a lot of writers write their articles and their article has no point, it’s just they have a job to do and have to write something. Because there’s not big news every single weekday.

So as a marketer that’s trying to learn about internet marketing, one of the big keys to growing is knowing which articles have actual fruit in them and won’t waste your time.

How can you discern which articles have fruit and which ones don’t?

For me, I don’t read content that claims to have a one size fits all solution. I stay away from content that guarantees something. I stay away from content that claims something is easy. I stay away from content where people are trying to lure you in to sell you a whitepaper. Because the purpose of their content is to sell you something.

I tend to read articles talking about new marketing techniques or how a specific marketing technique can be effective.

And if you’re a beginner, reading lots and lots and lots of “how to” articles can be good in getting a consensus on what most people do and what most don’t.

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Do Potential Customers Actually Trust Online Reviews?

Do Potential Customers Actually Trust Online Reviews?

It’s cloudy at best.

Brightlocal recently put out a study trumpeting that “88% Of Consumers Trust Online Reviews As Much As Personal Recommendations”.

However, when you look at the actual poll, it’s not as clean cut. It’s not like 88% said, yes I trust online reviews.

In the BrightLocal poll, 32% said they trusted online review if there were multiple positive reviews for the same business. So what happens if a business has only 1 or 2 positive reviews?

Then 30% said they trusted online reviews if they “believed the reviews were authentic”. Ok, soooo, that’s pretty subjective. Unfortunately, there’s no follow up question to these same people asking by percentage, how many online reviews in general are authentic.

Then 26% of people say they believe online reviews for some businesses, but no for others. Lol, that’s hardly a vote of confidence for online reviews.

Then 13% said outright, they do not believe online reviews.

So obviously, there’s lots of fine print caveats to this poll.

My take is that online reviews are not here for the long haul. In a few years, word will get around more and more to the mainstream how many positive reviews and negative reviews are fake and how easy it is to game the system.

I’m under the belief that online reviews will be replaced by “local gurus”. In other words, bloggers that write about various local businesses. They’re already starting to pop up. And I’ve seen studies showing consumers trust individual local experts more than review sites. I think this is the direction we’re heading in.

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Gallup: 62% Of People Polled Say Social Media Has No Influence In Purchasing Decisions

Gallup: 62% Of People Polled Say Social Media Has No Influence In Purchasing Decisions

Gallup recently did a poll asking consumers how much influence social media has on their purchasing decisions. 5% said social media has great influence. 30% said some influence. But a whopping 62% said social media has no influence at all on purchasing decisions.

This is further evidence that social media marketing does not produce the results businesses think it will or hope it will.

Based on this poll, it shows that in actuality, there’s not much value in someone “liking” your business’ Facebook page.

My professional opinion is maintained that the value in social media is when a business owner himself networks with people, builds relationships, to get business.

The other value is brand advertising, but because people are confused in thinking the Facebook clicks are the same as Google clicks, the display advertising costs are overpriced and don’t have as much value.

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