Small Businesses Not Branding Themselves Are Missing Out

Small Businesses Not Branding Themselves Are Missing Out

It’s much easier to land new customers when they already know who you are.

Why do referrals work so well? Because people know who you are.

Customwave is much more likely to land a new client when the client is already familiar with our name and who we are.

Statistically speaking, when you’re advertising on Google and people have never heard of your company’s name, you’re going to get less new customers per click.

People literally ask me all the time, “What can we do to get more customers”?

The answer is building awareness for your brand. It’ll make ALL of your advertising and marketing more effective.

I know it’s a dull, boring, takes-forever answer. But it’s also the most effective.

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57% Of Households Have No Landline Phone Or Don’t Use It

57% Of Households Have No Landline Phone Or Don’t Use It

NHIS put out data showing something that would have been crazy 20 years ago, saying that 57% of U.S. households either don’t have a landline telephone or if they do, they don’t use it.

Just crazy how times have changed.

Obviously, this shows how essential the mobile cell phone has become.

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How A Website Shows Up On Mobile Is More Important Than How It Shows Up On Computers

How A Website Shows Up On Mobile Is More Important Than How It Shows Up On Computers

Research firm Gartner has done a study showing that by 2015, there will be 4 Android mobile devices for every Windows or Mac computer.

What this means for business owners is that how your website pops up on a cell phone, tablet or other mobile device will become 4 times as important as how it shows up on the computer.

Ever since I started in this business in 2003, when Customwave would build a website, the client and us would pull the website up on our computers to judge how it was coming along.

Now, the litmus test comes on how the website shows up on our cell phones. This should be the priority for every business owner.

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Google Links To Apps Instead Of Websites On Android For Musicians. Will This Happen For Other Industries?

Google Links To Apps Instead Of Websites On Android For Musicians. Will This Happen For Other Industries?

Google’s latest tinkering of their ecosystem is particularly noteworthy.

Recent studies have shown that close to 90% of people access the internet on their cell phones with apps rather than actual browsers. So like, if someone wanted to go to Google.com, they’re more likely to just tap on the Google app than open up their browser and go to google.com.

That being said, Google is experimenting on when someone searches for a musician like Katy Perry. So when someone searches Katy Perry, instead of getting a list of websites with content of Katy Perry, the user gets a list of apps with content of Katy Perry.

In theory, you could say that getting a list of apps is a better UX (user experience) than getting a list of websites.

So, will Google expand this experiment?

What happens if someone looking for airport transportation in Los Angeles gets a list of apps instead of a list of websites?

Does your small business have an app for your company? Are you ready for this??

In other words, if Google does expand this to other verticals, other industries, those businesses that have apps where most of the industry doesn’t, will benefit greatly.

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What’s The Next Major Internet Device? The TV!

What’s The Next Major Internet Device? The TV!

According to an eMarketer study, 54% of Americans will have at least 1 internet connected TV. By 2018, the study says 71% of every American will have one.

What does this mean for marketers and small businesses?

The biggest impact is that it’s going to drive up the inventory of how much open spots there are for banner ads.

Which will thus drive the cost down even more, even with the cost already being dirt cheap.

Almost every single large company advertises with online banner ads. But a vast majority of small businesses still do not do banner ads. Why is this?

A lot of marketers in the industry that have had experience with banner ads misunderstand the value. Most marketers try and get clicks from banner ads to boost calls and new customers.

But banner ads are like TV advertising. Just because someone advertising an airport transportation company, doesn’t mean that an ad is going to convince them to buy plane tickets and make a town car reservation to take them to the airport.

The value of banner ads is to build brand awareness. It’s to boost the image of a company by advertising on other well known brands. It’s to increase the conversion rates between clicks to calls and calls to customers. It’s to build up a remarketing list to stay in contact with as many interested potential customers as possible. And for what it’s worth, Google is supposedly favoring websites that have bigger brands in search engine optimization.

All that being said, the more people that have TV’s that connect to the internet, the lower the price will go for what the banner ads cost. That’s the biggest take away here.

 

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Why Do You Need A Marketing Company To Help You Get On Google? (It’s Probably Not What You Think)

Why Do You Need A Marketing Company To Help You Get On Google? (It’s Probably Not What You Think)

Why can’t you just do it yourself?

It would take a little work, but you could probably figure out how to pay Google to be advertised. But advertising on Google is different from most advertising platforms.

Most advertising platforms, you pay for say a full page ad in a magazine. And then whomever calls, calls. And you get what you get.

But Google is different because their pricing is auction based. What does that mean? It means the price per click is determined by what your competitors are bidding and willing to pay, per click.

The #1 reason why you need to hire a marketing company for advertising on Google is because if you don’t know how to target within Google, you’ll get a lot of junk calls and it’ll be hard to make money off the Google advertising. In other words, instead of making a profit off the Google advertising, you’d lose your money.

What is a junk call? A junk call is when someone calls you up asking you for a product or service you don’t have, don’t do and or don’t want to do. Or the person calling is too far away for you to help them out.

Most of your competition has hired marketing companies to do advertising on Google for them. Which means that they’re probably able to do the targeting better and getting better quality calls than you if you were doing it yourself. What does this mean?

With less junk calls and more quality calls, it means they’re likely getting more customers and making more money than you-doing-it-yourself. Why does this matter?

Because when your competition is making money from doing good targeting, they don’t mind spending more per click. Because even if the cost goes slightly up, theyre likely still making money.

But if you-doing-it-yourself is not making money and your cost goes up, it makes it even harder for you to profit off Google advertising.

What is targeting? It’s making sure the quality score and click through rates are as high as possible to drive down the actual cost per click. It’s making sure your business is advertising on the right platform. It’s making sure your business is advertised in the right cities and not advertised in the wrong cities. It’s making sure we have the right negative keywords to weed out the junk (our negative keyword lists are usually around 500). It’s making sure the right delivery method is chosen based on your business’ budget. It’s making sure to use the mobile bid adjuster if necessary. It’s making sure the call extension is set up correctly. It’s making sure to set frequency capping if needed. And the list goes on.

I definitely believe most small business owners can figure out how to pay Google for advertising, get clicks to their website. And even get calls. But calls aren’t good enough. Business owners spend money advertising because the goal is to get customers and in order to get customers, you have to get the right calls and have the right targeting.

If the targeting is done correctly, 80% of your calls should be quality and 20% junk. If half of your calls are junk, it’s going to be tough to make money. Meaning that you might get a customer or two, but it won’t be enough with the cost being so high.

Not knowing how to target within Google and getting too many junk calls is why most small businesses need a marketing company to make sure they’re getting quality calls that will lead to customers.

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People Do Not Like Stalker Ads

People Do Not Like Stalker Ads

Have you ever gone to a website, leave the website, then see banner ads popping up all over the place for that website you’ve been on before? That happening is a new marketing technique called remarketing, which is great both for advertisers and consumers alike. I mean, if a consumer is going to have to look at ads anyway, better they look at ads that actually interest them, right?

Unfortunately, some marketers abuse this technique. Have you ever gone to a website, leave the website, then see banner ads popping up all over the place for that website you’ve been on before? And then see the same banner ad pop up 10 times a day? 20 times a day? Feeling as if the ad is stalking you, following you on every website you go on?

Yes, that happening is what is known in the industry as “stalker ads”.

Surprise! People do not like stalker ads.

So here’s the lesson: If you’re a marketer, do not run stalker ads. It will actually hurt your client’s brand and cause consumers to not like your client. I mean, businesses’ aren’t paying you to ruin their brand, right?

So here’s what you do! There’s a setting known as a frequency cap. It can set a max of how many times a day each person sees your banner ad. Perfect!

At Customwave, we usually set our frequency cap at 2 views per day. This way, our client’s banner ads blend in with everyone else’s banner ads and it just looks like the client advertises a lot, which is good for the brand!

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The Arms Race Is On: AT&T Buys Directv

The Arms Race Is On: AT&T Buys Directv

The TV industry is about to go through some rapid changes due to people realizing they don’t have to pay their cable bill or dish bill when they can watch TV through the internet. And with more and more HD flat screen televisions having the ability to connect to the internet, this phenomenon has been accelerated.

About a month ago, Comcast announced they were buying Time Warner Cable. Now AT&T buys Directv. What does this mean?

Time Warner Cable and Directv knew they were facing extinction. So they figured now was a good time to cash out.

AT&T and Comcast both have tons of products and services beyond selling TV.

Mark my words: AT&T and Comcast have Netflix and Amazon in their cross hairs. They now believe the future of TV is what Netflix and Amazon are doing and AT&T and Comcast believe they have the resources to do it better. Stay Tuned.

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What Is The “Do Not Track” Internet Controversy About?

What Is The “Do Not Track” Internet Controversy About?

I read a press release this morning from Yahoo saying that they will no longer have a “do not track” setting in their internet browser due to “lack of industry standard.” And it reminded me that from time to time clients ask me what the “do not track” controversy is about and if it concerns them.

Let me make this clear: there are A LOT of people that misunderstand what “do not track” and what the controversy is about.

“Do not track” has to do with a technique in website banner advertising known as “remarketing” aka “retargeting” aka “retagging”. When you go to a website, like nordstrom.com, most likely, Nordstrom’s is doing remarketing. Remarketing gives Nordstrom’s the ability to put a cookie in the web browser on your device so they can stay in contact with you serving banner ads to you on websites and mobile apps with the banner ad network Nordstrom’s uses.

A lot of people think “do not track” has to do with companies tracking which websites people go on, giving them the ability to look over your shoulder. This is not the case and does not happen.

The problem is that the industry has allowed the politicians to call this controversy “do not track” just to get attention. It’s a horrible way of defining the situation because then people think that they’re being tracked or followed. A more appropriate way to define the situation is “custom advertising” or “stay in contact advertising.”

People are going to see banner ads on websites no matter what. Remarketing doesn’t cause people to see an increased amount of banner ads. Do people get annoyed sometimes when they see the same company showing the same banner ad over and over again, 20 times a day? Yes. But marketers are smartening up to knowing that showing their banner ad over and over again to people in the same day, annoying them is bad for business.

At Customwave, when we do remarketing, we set a “frequency cap” at 2 views per day. Meaning that people we do remarketing to, we don’t show our clients banner ad more than 2 times per day to each person. This way, our clients banner ads blend in with all the other banner ads and people don’t get annoyed.

Remarketing can be a double edged sword, because when you annoy people by showing the banner ads too much, you’re spending money to damage your brand. And obviously you don’t want to do that ; )

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Are Filters The Future Of Search Engines?

Are Filters The Future Of Search Engines?

Last Friday, Google announced a new filter that comes along with their search engine for when you’re searching for local restaurants.

The different options within the filter allow people to search for restaurants within their price range, whether the user only wants restaurants with good reviews to pop up, what food you want, and (my favorite) if the restaurant is open currently.

When you can narrow down a search based on your preferences, it saves time and makes the user experience exponentially better. And for those that forget, a good user experience is, and will always be the #1 thing Google cares about.

As a professional internet marketing prognosticator, I can see this filter being successful and Google possibly creating a filter for every business industry.

If that does happen, where filters start to peculate every business industry, it’s a good thing for marketers.

Almost every client I talk to has a specific type of customer they want. And if Google uses filters to determine what type of customer is searching, it’ll allow marketers to target the customer the client wants.

For instance, if a small business runs a steakhouse, they won’t want to get clicks for somebody that types “restaurant los angeles” into Google, but that person that’s searching doesn’t even like steak. So the the small business steakhouse has no chance getting the searcher as a customer. But with the filter, it could eliminate the chance that the searcher clicks on steakhouse ad by filtering out steakhouses.

We shall see what Google does from here!

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